At Noteless, we’re on a mission to eliminate administrative burdens in healthcare. Our AI assistant empowers clinicians by automatically generating clinical notes just seconds after consultations - so they can focus entirely on delivering exceptional patient care. The core of our product is an ambient scribe, that listens to doctor-patient conversations in real time and transforms them into structured, high-quality clinical notes.

Responsibilities:

Drive Conversion & Value Discovery:

• Leverage data‑driven strategies to increase trial‑to‑paid conversion among Danish users, and guide clinicians through discovering Noteless’s clinical value.

Optimize Onboarding & Engagement:

• Design and execute structured onboarding programs and conduct proactive follow‑ups. Strengthen relationships using key metrics such as time‑to‑first‑value and engagement scores to ensure customers achieve maximum ROI.

Minimize Churn & Boost Retention:

• Analyze usage and satisfaction data to identify churn risks. Develop and implement targeted retention initiatives to drive long‑term customer loyalty.

Inform Product & Experience Improvements:

• Collect and synthesize insights through surveys, interviews and usage analytics to identify opportunities and pain points.  
• Collaborate closely with Product and Engineering to turn feedback into meaningful improvements and elevating the customer journey. 

Deliver Multi-Channel Support:

• Provide timely, high-quality support across email, chat and other digital channels. Resolve technical issues and tracking support KPIs to streamline processes and improve response quality.

Shape the Customer Success Function in Denmark:

• Contribute to define, document, and refine operational processes and workflows - using performance data to scale best practices and drive efficiency.

Who are you?

Proactive, Data‑Driven Problem‑Solver

• You leverage performance metrics and customer insights to identify improvement opportunities and act before challenges arise.

Skilled Multitasker & Prioritizer

• You juggle multiple initiatives seamlessly. Prioritizing what matters most and acting where it drives the greatest value.

Engaging Customer Advocate  

• You combine empathy and data to engage users, solve problems, and guide them toward long-term success and satisfaction.

Collaborative Team Player

• You bring a positive, hands‑on attitude to cross‑functional projects, openly share knowledge, and help foster a culture of continuous learning

Thrives in a Fast‑Paced Startup

• You embrace rapid change, pivot quickly based on real‑time data, and stay energized by the dynamic challenges of a growing organization.

Qualifications:

• Bachelor's degree or higher in relevant fields such as business administration, technology, healthcare or innovation. Relevant work experience can compensate for formal education.
• Experience in Customer Success, Account Management, or similar roles is a plus.
• Experience with CRM tools and customer support systems is desirable.
• Native-level Danish and fluent English, written and spoken. Additional language skills such as German, Spanish, or Dutch are a plus but not required.

Part time and full-time positions available - send your application and CV today!