Noteless is an AI assistant that allows clinicians to focus on patient care instead of administrative tasks. We’re building this AI assistant step by step, initially focusing on automating clinical documentation. The core of the product is an "ambient scribe" that transcribes doctor-patient conversations and generates a clinical note based on them.

We are now looking for a part-time Customer Support Specialist who will play a key role in supporting our customers. Your main responsibility will be to ensure they receive fast, professional, and friendly assistance, while also contributing to increased customer satisfaction and growth. 

Responsibilities

• Provide customer support across multiple digital channels (email and phone).
• Handle technical inquiries and collaborate with our product and engineering teams to troubleshoot issues.
• Proactively follow up with users to ensure they get maximum value from Noteless.
• Gather user feedback and share insights internally to improve both product and processes.

Who are you?

We believe you are someone who:

• Is service-minded and always puts the customer first.
• Communicates clearly and professionally, both verbally and in writing.
• Is solution-oriented, structured, and patient.
• Thrives in a fast-paced environment, managing multiple tasks while prioritizing effectively.
• Brings a positive, hands-on attitude – and enjoys contributing to a strong team culture.

Qualifications

• Relevant education in fields such as service, administration, technology, or healthcare. Relevant experience can compensate for formal education.
• Experience in customer service, technical support, or similar roles is an advantage.
• Familiarity with CRM tools and customer support systems is a plus.
• Language requirements: Fluent in Norwegian and English, both spoken and written. Additional languages (German, Spanish, Dutch) are a bonus but not required.

Why join the team?

Be part of building a product that truly makes a difference

• Every hour we save healthcare professionals on administrative tasks is an hour more for providing better care to patients.

Create value – here and now

• Noteless is already used by thousands of users across countries in the Nordics and Europe, who report time savings of up to 2 hours daily.

Build something that will change healthcare forever

• We believe that in 10 years, people will talk about healthcare before and after AI – and that this moment in time will define the sector for generations to come.

Join a small team with big ambitions

• We’re a star team of technologists, healthcare professionals, and commercial profiles. Our vision and goals are big – but we also make sure to have fun along the way. We offer competitive salary and bonus schemes.

This position is well-suited for someone looking to combine meaningful work with ongoing studies - send your application and CV today!